🛍️ Frequently Asked Questions (FAQ)
Welcome to our Help Center! Below you’ll find answers to common questions about shopping, shipping, returns, and more. We’re here to make your experience smooth and satisfying.
🛒 Ordering & Payments
Q: How do I place an order?
A: Browse our products, add items to your cart, and click “Checkout.” You’ll be guided through secure payment and shipping options.
Q: What payment methods do you accept?
A: We accept credit/debit cards, UPI, and select wallets. All payments are processed securely.
Q: Can I use a coupon or promo code?
A: Yes! Enter your code at checkout in the “Apply Coupon” box. Valid codes will adjust your total automatically.
📦 Shipping & Delivery
Q: What shipping options are available?
A: We offer standard, express, and same-day delivery (where available). Rates and timelines vary by location.
Q: How long does delivery take?
A: Standard shipping takes 3–7 business days. Express and same-day delivery timelines are shown at checkout.
Q: How can I track my order?
A: Once shipped, you’ll receive a tracking link via email or SMS. You can also track your order in your account dashboard.
🔁 Returns & Refunds
Q: What is your return policy?
A: You can return eligible items within 7–14 days of delivery. Products must be unused and in original packaging.
Q: How do I start a return?
A: Go to “My Orders,” select the item, and click “Return.” Follow the instructions to schedule pickup or drop-off.
Q: When will I receive my refund?
A: Refunds are processed within 5–10 business days after we receive your item. Refunds go back to the original payment method.
👥 Account & Security
Q: How do I create an account?
A: Click “Sign Up” at the top of the page and fill in your details. You’ll receive a confirmation email to verify your account.
Q: I forgot my password. What now?
A: Click “Forgot Password” on the login page and follow the prompts. You’ll get an email to reset it securely.
Q: Is my data safe with you?
A: Absolutely. We use encryption and strict privacy practices to protect your information. Learn more in our Privacy Policy.
💬 Customer Support
Q: How can I contact you?
A: Reach us via live chat, email (support@sauvana.com), or call us at +91-99999-88888. We’re available Monday to Saturday, 9 AM to 6 PM IST.
Q: How long do responses take?
A: Chat responses are usually instant. Email replies may take 12–24 hours. Phone wait times vary.
🎁 Extras & Goodies
Q: Do you offer loyalty rewards?
A: Yes! Earn points with every purchase and redeem them for discounts and special offers.
Q: Can I buy gift cards?
A: Gift cards are available in multiple denominations and can be emailed directly to the recipient.
Q: Are there seasonal promotions?
A: We run flash sales and festive offers regularly—keep an eye on the homepage or subscribe to our newsletter!