🚚 Shipping & 🚦 Return Policy
We’re committed to delivering your favorite products quickly and hassle-free. Below is everything you need to know about shipping options, delivery timelines, and how to handle returns.
📦 Shipping Policy
1. Delivery Locations
We deliver across India to most pin codes. If your area is not serviceable, you’ll be notified at checkout.
2. Shipping Charges
- Standard Shipping: Free
- Express Shipping: ₹99
3. Estimated Delivery Time
- Standard Delivery: 3–7 business days
- Express Delivery: 1–3 business days
- Remote locations may take longer depending on courier availability.
4. Tracking Your Order
Once dispatched, you’ll receive an email/SMS with your tracking ID. You can monitor your shipment on the “Track Order” page.
5. Delays & Exceptions
Occasional delays may occur due to public holidays, weather conditions, or courier limitations. We appreciate your patience and will keep you updated.
🔁 Return Policy
1. Eligibility for Returns
- Items must be returned within 7 days of delivery.
- Products should be unused, unwashed, and in original packaging with tags intact.
- Perishables, innerwear, custom-made items, and gift cards are not eligible for return.
2. Return Process
- Visit “My Orders” and click on the product you wish to return.
- Select “Return” and follow the steps to schedule a pickup or find your nearest drop-off point.
- Once inspected, your refund will be processed.
3. Refund Timeline
- Refunds will be initiated within 5–10 business days after we receive and verify the product.
- Amount will be credited to your original payment method.
4. Exchange Option
Need a different size or color? Opt for an exchange while making a return. Subject to stock availability.
5. Return Charges
We offer free returns for most locations. In rare cases, a nominal handling fee may apply—details will be shown when you initiate the return.
🙋 Need Help?
Our customer care team is here for you!
📧 Email: support@sauvana.com
📞 Call: +91-99999-88888 (Mon–Sat | 9 AM–6 PM IST)